Privacy Policy

1. PREAMBLE

SARL VÉRITABLE IMMOBILIER, located at 127 Allée Sous Allard in Megève – 74120, registered with the RCS of Annecy under number 898 697 958.

VÉRITABLE IMMOBILIER, in the course of its missions and/or the execution of pre-contractual or contractual measures, processes personal data of its prospects and clients. Data is collected via the website www.veritableimmobilier.com, its social media pages, or directly from the agency and/or its employees.

Recognizing the importance of ensuring the confidentiality of data and respecting the privacy of clients and prospects, VÉRITABLE IMMOBILIER commits, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals concerning the processing of personal data and the free movement of such data, to implement adequate measures to ensure the protection, confidentiality, and security of collected personal data.

This policy aims to inform clients and prospects about the commitments made by VÉRITABLE IMMOBILIER as the data controller to ensure the respect of their personal data and their rights regarding the processing of this data.

Therefore, VÉRITABLE IMMOBILIER invites users to carefully read this document to understand the processing of Personal Data. It is specified that by browsing the site, users accept this policy. This policy may evolve based on legal and regulatory contexts.

2. SCOPE OF APPLICATION

This policy applies to all processing of personal data of clients and prospects implemented by VÉRITABLE IMMOBILIER.

3. DATA COLLECTED

VÉRITABLE IMMOBILIER ensures to collect only the personal data of clients and prospects strictly necessary for the purposes of the implemented processing, including:

- Identification data (title, last name, first name, contact details (email, postal address, and phone);

- Data related to the characteristics of the project and real estate properties subject to contact;

- Data related to the family, personal, and professional situation of clients and prospects;

- Data related to the financial and patrimonial situation of clients and prospects;

- Data related to the monitoring of the client relationship;

- Data necessary for the realization of loyalty actions, prospecting, studies, surveys, etc.;

- Any data useful for the exercise of the real estate agent's activity. In the interest of transparency and loyalty, the processing of personal data of prospects relies on their consent, and for clients, on the proper execution of signed contractual and pre-contractual commitments.

4. PROCESSING PURPOSES

Personal data of clients and prospects are processed for the following purposes:

- Responding to inquiries (contact forms for visit requests, estimates, information, and/or additional photos of a property, virtual tour, etc.);

- Participating in surveys to improve the relationship and customer experience with VÉRITABLE IMMOBILIER;

- Sending newsletters, informative or commercial alert emails;

- The proper execution of pre-contractual and contractual documents signed by clients;

- Managing and conducting prospecting, targeted marketing, and personalized communication operations;

- Understanding and studying the use of the site by users and their browsing behavior to improve online communication and enhance the quality of www.veritableimmobilier.com functionalities;

- Conducting studies, analyses, reports, and statistics;

- Managing and processing requests from data subjects in the exercise of their rights regarding data protection;

- Complying with legal and regulatory obligations resulting from the real estate agent's activity;

- Participating in public and private events organized by the VÉRITABLE IMMOBILIER agency.

5. DATA RECIPIENTS

VÉRITABLE IMMOBILIER only communicates the personal data of clients and prospects to authorized and determined recipients.

Recipients of personal data subject to this policy include:

- Relevant services of VÉRITABLE IMMOBILIER responsible for achieving the defined purposes;

- Delegated agencies within the framework of a mandate delegation following express authorization from the principal;

- If applicable, the acquiring agency in the context of a business acquisition following express authorization from the principal;

- Also, if applicable, authorized personnel of partner companies or subcontractor service providers, also subject to compliance with requirements for the processing of personal data. Only data necessary for the pursued purpose is communicated.

6. DATA RETENTION

Given the specificity of the real estate market, compliance with legal or regulatory provisions, and legal prescription periods, VÉRITABLE IMMOBILIER retains the personal data of its clients for the duration necessary for the execution of the contracts binding them and for an additional period of 10 years after their completion. The personal data of prospects is kept for 10 years from the last commercial relationship.

7. SECURITY

VÉRITABLE IMMOBILIER implements all security measures for its information system (physical and computer security) to ensure the availability, integrity, and confidentiality of the personal data of clients and prospects.

8. COOKIES

VÉRITABLE IMMOBILIER uses cookies on the website www.veritableimmobilier.com to optimize the experience for internet users and analyze traffic on its site. Users have the option to accept or refuse cookies by configuring their internet browser. However, by refusing cookies, certain features, pages, or spaces on the site may no longer be accessible, for which VÉRITABLE IMMOBILIER cannot be held responsible. The user has the option to discontinue browsing the VÉRITABLE IMMOBILIER website.

For Opera 9.5.x: Choose the "Tools" menu, then "Preferences" / Sections "Cookies"

For Safari 3.1.x: Choose the "Edit" menu, then "Preferences" / Select the "Security" tab / Sections "Cookies"

For Internet Explorer 6.x, 7.x, and 8.x: Choose the "Tools" menu, then "Internet Options" / Click on the "Privacy" tab / Select the desired level using the slider or click on the "Advanced" button to customize your cookie management.

For Mozilla Firefox 2.x and 3.x: Choose the "Tools" menu, then "Options" / Select the "Privacy" tab / Sections "Cookies"

For Google Chrome 0.2.x: Choose the "Tools" menu, then "Options" / Select the "Advanced Options" tab / Sections "Security," part "Cookie Settings"

9. RIGHTS OF CLIENTS AND PROSPECTS REGARDING THE PROCESSING OF PERSONAL DATA

Clients and prospects have the right to obtain from the joint data controller confirmation that their personal data is or is not processed, and when it is, access to such personal data. Clients and prospects can also assert their rights by asking the joint data controllers for:

- Rectification or erasure of their personal data

- Limitation of the processing of their personal data

- Withdrawal of their consent

These rights can be exercised using the form for exercising the rights of individuals accessible on the website www.veritableimmobilier.com. Clients and prospects can also lodge a complaint with the national supervisory authority, the National Commission for Information Technology and Civil Liberties (CNIL).

10. CONTACT

Any request for information regarding the management of personal data of clients and prospects can be sent by email to contact@veritableimmobilier.com or directly to the VÉRITABLE IMMOBILIER agency.

11. BLOCTEL

Clients and prospects can register for free on the telephone canvassing opposition list, provided for by Article L223-1 of the Consumer Code, on the website www.bloctel.gouv.fr.